Orders & Pickup

Where are rigs picked up?
Orders are available for pickup in New Philadelphia, Ohio. Pickup instructions will be provided after purchase.

Do you offer shipping?
Shipping will be available in the future. At this time, all rigs are pickup only.

Product Options

What is the difference between Flat Pack and Pre-Assembled?

Flat Pack (Self Assembly)
The racing rig will be provided unassembled in boxes for customer assembly.

Pre-Assembled
The racing rig will be fully assembled. If partial disassembly is required for pickup or transport, the assembly fee still applies.

Compatibility

Are Velocity Rigworks rigs compatible with direct drive wheelbases?
Yes. Our rigs are built using heavy-duty aluminum extrusion designed to support high torque direct drive wheelbases.

Which pedals are supported?
Most major sim racing pedals are supported including Fanatec, Simucube, Heusinkveld, Moza, and similar mounting patterns.

Assembly

Do rigs include assembly instructions?
Yes. Assembly instructions are available on each product page and in the Downloads & Instructions section.

Support

How can I get help if I have questions?
You can reach out through the Contact page and we’ll help with compatibility questions, setup guidance, or product details.

Used & Open Box Items

Do used or open-box items include assembly instructions?

Used or open-box items are third-party products and may not include assembly instructions. In many cases we do not have access to the original manuals for those items.

If instructions are available from the original manufacturer, we recommend referring to the manufacturer’s website for documentation.

Brand Disclaimer

Velocity Rigworks is not affiliated with, endorsed by, or associated with any other brands or manufacturers. Any third-party products are resold independently, and all trademarks, product names, and brand names are the property of their respective owners.